UGH!!!
I know that I am stepping out of bounds, (being a professional in Monticello), but can we not get competent workers for our city. You call the water office/trash office and you get treated like dirt. What happens to the customers always being right and not trying to prove them wrong? Is it just too much to ask.
The story is that the county picks up trash on Thursday for Friday (since it was the 4th). Stupid me assumed that this would be the city to. I mean they picked it up a day early on Christmas and New Years. Why wouldn’t they on the 4th since the county was? I and several people on my street did the same thing. I guess they were just as stupid as I was. Needless to say, no trash was picked up. Trash stayed on the street from Thursday to Tuesday. You can imagine the mess.
I called the office on Monday to inquire about why trash wasn’t picked up. Basically, I was talked to rudely. In fact they told me that my trash was picked up Monday and Thursday. I continue to tell them that my trashed is picked up on Tuesday and Friday. Of course they argued with me there too. Basically after they agreed that Friday was my pick up date, they informed me their offices were closed and they would not be picking it up. There was no “I’m sorry you misunderstood the memo in the paper. We will make sure next time that notices will be sent out. Thank you for your complaint. We will work on our communication problem.” I would have been happy with that answer, but no I am aggravated even more.
Today, the trash did get picked up. Of course, not the trash that I and other neighbors laid out on Thursday. I went and cleaned it up like a nice citizen of this town. The trash that was drug out equaled one full garbage bag. Now, that is disgusting. My neighbor, who used a trash can, did not get all her trash emptied. We she complained, they told her it was not the job of the trash men to empty the trash cans. You are to lay the bags out without the trash can. They then proceeded to tell her that the garbage men were not paid enough to deal with the garbage cans and cleaning up the mess.
Can the city just get any ruder? I love Monticello but I hate the officials in charge. I just feel like a citizen that is not worth living here. Just forget the fact that I am a professional and teach the children of Monticello to equip them to become better citizens.
Here a few pictures of the nasty filth that was left at our curb.
All I can say is city of Monticello, you have not heard the last of me.
July 8th, 2008 at 1:58 pm
I agree that the people in the water office are rude. I also thought we were going to have our trash picked up on Thursday since they were not running on Friday. We do pay the same amout for trash pick up every month even for holidays when they do not run. I now avoid calling that office at all cost. Every time I do I seriously have to pray first so I don’t lose my religion on them.:o)
July 8th, 2008 at 1:59 pm
Oh yeah sorry about the anonymous comment on the socks. That was me.
July 8th, 2008 at 2:35 pm
I used to work at the price companies in monticello and paid the water bill for the lumber co. Every single time I ever went up there, there was never a smile, hello how are you or anything. I agree, they suck!
July 8th, 2008 at 11:38 pm
I was also treated rudely on the phone today when I called for a special trash pickup. I had some boards that needed picking up. I know of several folks around town that have their extra-big trash picked up - from remodeling projects on down - but I was told that since my trash was classified as “construction” (I mentioned boards) that I would be responsible myself! I firmly told the woman to schedule me for a pickup. She said she would but that I “shouldn’t be surprised if they don’t pick it up!”
This is on top of my family being charged BUSINESS rate for our trash pickup since we run a multi-million $ business out of our home (insert sarcasm). We have been charged this double-rate for almost two years now.
I have rarely had a positive experience with the water office workers.